576 Reviews Found
Confirmed Sales Customer
Jill greeted me as I walked in the Lobby. She answered any questions I had about the Envista. It was a really easy process to test drive the Envista with just a copy of my drivers license and insurance card. I liked that she didn’t come on the test drive with my dad and I. I like to be able to talk about my likes and dislikes with my dad without a third party interfering. What I liked best about Jill is she wasn’t pushy. When I told her I wanted to think about it, she said “have a good day”, gave me her card and let me leave without trying to push the sale of the car on me. She made one phone call a week later to follow-up. I came in for a second test drive which sealed the deal for me as my decision was between an Envista and Kia Sportage. The Kia guy sent too many texts and phone calls asking too many questions. And when I drove through the Kia parking lot and got out to look at a car, the salesmen would always run out to try to talk to me and make a sale. I’d rather look on my own and if I have questions, let me come to you. Pushy sales people are such a turn off. I never felt like Jill was solely trying to make a commission and I loved how she let me make the decision to buy the car. My car literally broke down on the side of the road the same day we were supposed to trade it in. We had to have it towed to the dealership. Jill and the dealership were understanding. They waived the tow fee for me which was unexpected and appreciated! I still feel like I got a decent trade in for a car that didn’t even run. Financing was a smooth process. I had heard horror stories of dealerships trying to screw over people with interest rates and hidden fees. I was nervous to finance my car because I was inexperienced, I was by myself, and had no clue what I was doing. I liked that finance didn’t push a bunch of extra up sales on me. Their administration fee was half of what Kia was going to charge. Bob McCosh was going to give me an 8% interest rate and finance found a cheaper alternative at 6.5%. They also didn’t charge me for tinting the front windows of my Envista. The finance guy was very patient with me as I had “phoned a friend” for advice on which option to take. Jill gave me a tour of the facility. It was overall a very painless experience and I appreciate everyone who helped. I love my car so far. Thank you!
Trasa A.
CENTRALIA
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Confirmed Service Customer
It's the 3rd time I've came to my appointment on time only to wait 2 to 3 hours for a oil change. Once the scheduler actually failed to schedule my appointment, ( which to McCosh's credit they prioritized me) and the other 2the simply ran behind. It's ridiculous! Very poor management.
Dan M.
COLUMBIA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
I had my car back in 2 days. I was informed on how long it would take and they made sure to let me know as soon as it was ready. I am beyond happy with my experience here, even buying my car. I rave about the experience. Everyone is amazing and helpful!
Caitlin C.
FULTON
Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Great service from the service team. The team is responsive and honest. I had accidentally left a bank envelope with some cash in my truck when getting my service done. The gentleman who I dropped my truck off with came into the waiting room and brought it to me. Just an example of the great team at Bob McCosh.
John M.
FULTON
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
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Confirmed Service Customer
My oil change was finished in a timely manner
Lauren M.
COLUMBIA
Business Response
Hi, thank you so much for your high rating. Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
The people at Bob McCosh were very nice and attentive. Brian was amazing working with us on the finances. He was very patient, listened, and took his time with my mom. Jill was very sweet and answered all of our questions. The only critique I have is at the beginning there was a lot of pressure on my mom. I know it's a salesperson's job to push the sale but sometimes it becomes overwhelming for older people and can cause more confusion for them.
Nancy D.
COLUMBIA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Jenn Perez was excellent. she really cars for her customers proof is in her service.
Georgette B.
COLUMBIA
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Bob McCosh Chevrolet Buick GMC Cadillac and we hope to see you again.
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Business Response
Hi, thank you for the high star rating! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
My 2020 Sierra SLT 6.2 has 49k miles on it. After dealing with starting issues and instrument cluster issues over the last couple months, I had the battery replaced at an out of state dealer while traveling. Helped a lot but still ended up dealing with further issues so scheduled it in with Bob McCosh, my dealership and it was determined that the ECM was at fault and needed replaced. While I do have an extended warranty, it was not needed as GM picked up the tab on the repair 100% as it has been a reported issue. McCosh told me exactly what I was looking at and gave me an exact date for my truck to be done. They nailed it and I couldn't be happier! Jenn Perez was the service advisor I worked with and she was awesome. McCosh has always treated me right.
Randall Q.
COLUMBIA
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
They are wonderful to work with. Also Great at explaining things. Always great customer service!
Johnie H.
ASHLAND
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Tim Rainey and Bob McCosh service dept are the best
Michael M.
COLUMBIA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Very good experience, Service tech Cole was very professional and kept me informed with what was happening with the repair This was my first new truck purchase since 1980 so not so good of way to start out with new vehicle.
Ken H.
FULTON
Business Response
Hi there, thank you so much for your positive comments about Bob McCosh Chevrolet Buick GMC Cadillac! We hope you have a great day!
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Confirmed Sales Customer
Very nice ,well kept place - great service , no pressure ,painless sale
Robert M.
WILLIAMSBURG
Business Response
Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Bob McCosh Chevrolet Buick GMC Cadillac
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Confirmed Service Customer
Kendall is the best of the best! Thank you for your great work
Jana R.
COLUMBIA
Business Response
Hello, we're glad to hear you enjoyed your visit. Hi, thanks for taking the time to leave a review.
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Business Response
Wow, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!