It didn't take long to find what was wrong. It was going to cost a lot to fix it though. But they definitely tried to help find how they can lower the cost as much as they could. Even gave me a free rental because i had to leave it over night
Morgan and John went above and beyond to find the culprit of a very annoying sound that's been present for over 6 months. He found it and stopped it for now. Even though it will happen again, it's so much better now.
I thought the service team was very nice and professional. I think it would be nice if Bob McCosh would do at least an exterior wash with any service on new vehicles for the first 3-5 years. When I was getting into my truck after the oil change and tire rotation was completed I did a quick look around my vehicle to see if there were any door dings because there wasn't much space between the vehicles. I didn't notice any dings on my truck but saw a scuff mark on the edge of my driver side door which looks like someone may have opened my door and hit another vehicles side.
There is not much that I can add. I was treated with considerable curtesy and respect. The service team appeared to be quite knowledgeable and able to discuss service and cost options with me. I am quite pleased with the service outcome.