In addition to scheduled maintenance, cabin air filter change, FIS and accessory installation was performed. All activity went very well, finished within 2 hours. A return trip was necessary later in the day due to a "check engine" alert, which I was told is often common when FIS is serviced and re-set. No issues arose after the last visit.
I just moved to Columbia and a sudden check engine light brought me to Bob McCosh GMC. I was greeted promptly and courteously at my appointment time by the Service Adviser (Steve I believe) and the vehicle was assessed immediately. The repair ended up being an item covered under warranty, which was great news! Additionally the SA gave me feedback on other items that may require attention soon, which I am always grateful for. I didn't feel forced to get these extra repairs fixed immediately, he presented the information to me and let me think about it further. It was an outstanding first impression at this dealership and I will certainly be bringing my vehicle back for future concerns.
My vehicle was rear ended while parked in the service garage by a B McK Service Advisor. The advisor was very apologetic and handled it very professionally. I am sure she was very embarrassed as she certainly seemed to be a very competent and confident employee. She prompted scheduled to have it repaired-I was impressed with her followup and taking responsibility. It will be repaired this week at a local body shop. More to come.
Generally good, got me in and out for an oil change and tire rotation in about an hour. Without marking my tires, I'm not sure a tire rotation was actually done and have to trust that the service tech actually performed the task...sure hope so!