778 Reviews Found
Confirmed Service Customer
I brought my truck in at 9:45am. I was promised it at 1pm. 1pm no call. I call the lady answered and said your service person Amber will call you. No call so I call at 1:37pm Amber said I was just getting ready to call you. I have never been treated like this before. If I had to wait for my vehicle I am not sure how long I would have been kept waiting in the Customer Lounge. Then I walk in to pay for it and Amber is there and doesn't look up or speak. Totally unacceptable. Jen Perez usually is our Service Advisor and she treats us like royalty. Amber could use a few lessons in Customer Service. Not impressed at all.
James R.
ASHLAND
Business Response
James Rudkin, We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (573) 355-9946 so we can work towards a solution. Thank you and have a great day.
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Confirmed Service Customer
Got 3 new tires. The following day one was nearly flat. Despite being off Jen Perez made some calls and upon getting to the very busy service bay I informed them I had an hour or needed a car. That’s just life. They got me a car to pick kids up and has the tire replaced (probably a manufacturer defect) within hours. This messed up my day and theirs, but they took care of me. Thank you!
Justin P.
COLUMBIA
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
19-20 days to get vehicle back, to many things to list in a paragraph. Very disappointed with this visit. Thank you Bert for jumping in in the end and making sure the truck was good to go, sure the service staff, especially Tyler, wanted nothing to do with me or my truck again 😔
Tony S.
CENTRALIA
Business Response
Thank you for sharing your feedback and for your business. Customer satisfaction is of the utmost importance to us, and we'll be reviewing your feedback carefully with our team. Should you want to talk more about your experience, please do not hesitate to contact us. Thank you.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
A battery emergency and you guys got on it and I appreciate that
Anthony V.
COLUMBIA
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Came for a scheduled oil change. Process was very smooth, and process was efficient. Did not have to wait long at all for the service.
John M.
COLUMBIA
Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
We are extremely happy that the service dept. got us in a lot earlier than anticipated when we had an issue with the battery. In addition, our oil change was scheduled for the following week and the dept. was able to go ahead and get things done ahead of schedule so we didn't have to come back into town the following week.
Jennifer W.
JAMESTOWN
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob McCosh Chevrolet Buick GMC Cadillac. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Jim Ford did a great job. You can tell the organization is customer focused the minute you walk in the door.
John M.
COLUMBIA
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Couldn't have gone better. Thanks Mark Maher!
Lawrence R.
COLUMBIA
Business Response
Thank you for choosing us as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was met by Jenn Perez, service advisor, who discussed the service recommendations with me. She kept me apprised of progress along the way and advised me of future needs. There were no surprises. 😁
Michael M.
COLUMBIA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
When our battery died when car was about 8 months old it messed up connection with wifi and our cell phone. They tried to figure it out but no success. Our cell phone still will not connect to car wifi, but it will any place else. Tthey are still trying to figure it out. Very frustrating.
John E.
CLARENCE
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
Easy and quick. The price has increased about 40% since my last oil change. That is a significant increase.
Steve B.
COLUMBIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
The work on my truck was done extremely quickly
Daniel S.
COLUMBIA
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
We appreciate you taking the time to leave us this awesome feedback and an excellent star rating! We look forward to working with you again in the future.
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Business Response
We're glad to hear you found our staff was helpful and friendly! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I so greatly appreciate the employees' professionalism, knowledge, friendliness, accommodating--excellent service all around. I already had an appointment scheduled and then had what seemed to me to be an emergency experience (the day before) with my vehicle. I drove straight to McCosh to leave it there for the next day appt. They took it right in and had the problem identified and fixed in just a few hours. A full day ahead of my scheduled work. This is the excellent service I always receive at Bob McCosh--from everyone on their staff. And PS. The courtesy van drivers and cashiers are excellent as well--professional, friendly, and accommodating. This all means so much!!
Patricia A.
COLUMBIA
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
Drove right in for my appointment time. They immediately checked me in where I headed to the waiting room. They did my oil change and tire rotation and after a short wait I was on my way.
Donna C.
COLUMBIA
Business Response
Thank you for the good rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!