The checkout service and checking in my vehicle went fine, everyone was extremely nice and my car seems to be fine. However I was disappointed in the shuttle service. I originally scheduled to be picked up from my home to return to the dealership at noon when my car was set to be done, however, I received a call at 9:21 AM informing me that my vehicle was done. I was informed that they would let Jeff know to call me, but after an hour passed I received nothing. I called the service desk and they provided me with his number, however, when I called there was no answer. at 11:10 AM my call was returned, but I began a meeting at 11 AM and could no longer go to the dealership early (as two hours had passed). I informed Jeff I would need to stick with my original 12 PM pickup as he did not answer in time and he informed me that he would not be able to do so unless he could get me at 11:20 AM because he would not be back this way until 1 PM (which did not make sense to me as he was originally supposed to be this was at noon anyways). I ended up having to find my own ride to the dealership and am fortunate that I was able to do so. Unreliable service
The vehicles I purchased new at Joe Machen's that I had serviced with them always had the inside vacumm and the vehicles washed when serviced. I purchased 4 new vehicles from Machen's. I would never recommend anyone to purchase a vehicle from Bob Mccosh.
Known ac problem and I was out of warranty but they went above and beyond and went up the chain to GM and turned my $1365 issue into a $165 out of pocket for me! Way to take care of your customer! I will buy again!
We had to have recall work completed on our 2019 Chevy truck, while there we went out to the showroom floor and it had been several months since we had been there and we saw the young man we purchased our truck from and he remembered my husbands and my name. That was very impressive service after the sale. Came over and talked to use and made sure we were happy with the truck and made sure we were being taken care of.
My salesman, Michael Harrington, was very helpful and always there through the process. He assisted in the smooth transition from my old vehicle to the new one. There was a slight discrepancy in the bill of sale, it was in my favor, but we both came to an agreement easily. I will continue to go there to service my vehicle, because of their actions and willingness to work with me.
Well to start their service department is phenomenal. They are not condescending or disrespectful to women, they acknowledge you walking in the door and always super friendly. I called Jay for a value on my truck because I was going to sell it and after a couple of phone calls and a text or two I drove over and looked at it, there was no playing games or jerking my chain we agree within about 30 to 45 minutes and made the deal, which included me driving their truck and them driving mine. I maybe could have bargained more but I���m happy with the deal I got and very happy with my new truck. The lady that sits at the desk is also very friendly and acknowledges when you walk through the door. This was probably the first time I���ve actually enjoyed buying a vehicle.
I am fine with Bob McCosh, in fact your people are very friendly and as helpful as can be. My problem is not with the dealership but with GM. My truck needed to be overhauled at only 57000 miles because of what appears to be a built in obsolescence. In my research it has been a problem with the motor for a while and GM does not take ownership of the problem. Because of this I have purchased my last GM product. I will be buying Toyota's of Hondas from now on.