Confirmed Sales Customer
My initial contact was through an email indicating interest in purchasing a new SUV. A response to the email was received within 30 minutes, with an assignment to Brittany May. Ms.May spoke with me, and asked more questions as to the type of vehicle and price range that I was most comfortable with. We made an appointment for the next afternoon. Upon our first meeting, the following day, Ms. May had pulled a couple of cars to the parking area near the showroom for me to review. As it turns out, the car that I thought that I wanted was too small to be comfortable for my life style. Ms. May discussed the next size up in the GMC line, including options and costs. She brought up the Acadia SLT that was on the lot for me to test drive. She explained about the many features on the car, including all the safety features. I was allowed to take the car home for the evening and returned the next day to complete the purchase. Ms.May is very pleasant, friendly, and knowledgeable about the many ins and outs of car purchasing! She made the process enjoyable. During the minimal wait times that I experienced, other staff members came by to chat. Even little Mr. Tango paid me a visit. Mr. Bailey in Finance was very knowledgeable in the financing of my purchase. I felt confident that he procured the best rate for my loan. And he explained the process fully. Al was great at setting up the Infotainment system, running through the options, and showing how to move the seats, and the location of the spare tire, etc. I have happily used the Bob McCosh service department for many years, and I am happy to report that the entire dealership is top notch! I highly recommend your dealership to all folks looking to purchase a new or used vehicle and for those who require your service department! Your dealership and staff are fantastic!
Duveen F.
COLUMBIA,
MO
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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