We ordered a 2018 Buick Encore on January 10, 2018. We received a call from Bob McCosh Chev, Buick, GMC on May 3, 2018 that it had arrived. We feel that was inexcusably too long. Through several contacts with our McCosh representative, we discovered the Encore was shipped to the U.S. and reached Wentzville, MO where it sat for several weeks. It seems that conflicts with GM, unions, and whoever, prevented its release although McCosh reps made several entreaties, even proposing that they would transport the Encore to Columbia; to no avail. In short ...we are pleased with our local dealership, but not with GM.
We dealt with a sales person, sales manager, and finance person. All were helpful, courteous, and friendly. I commented to my wife that the personnel went beyond "business friendly" and were genuinely interested in being helpful.
I made a appointment to have my car repaired and ended up having to had the car towed the day before. The staff was excellent. They kept me informed me what was wrong with the car and also delivered the repaired car on time. Impressive results. Thanks again
We have had an absolutely horrible experience. We had an issue with our new car in the beginning and the Sales Manager, Jeff Miller was very rude to us. We then asked to speak directly to Bob (most owners would want to know about this) someone on the phone claiming to be Bob said that he absolutely had no interest in speaking with us or meeting with us. He said that we should speak with Jeff because Jeff controls his checkbook. This dealership has shown ZERO care, compassion, loyalty, and respect for customers that come in and spend their hard earned money on their vehicles. I have tried on several occasions to right this wrong and give Bob McCosh the chance to live up to some of the good things that I have heard about this dealership. We really wanted this to be our new home. Unfortunately, we have been pushed away and cannot hold our tongues any longer.
This was my first experience with Bob McCosh Chevrolet and it certainly will not be my last. Everyone was absolutely awesome! Jerry made sure he found the right vehicle for me and there was no pressure. Awesome overall!!