It took 2 hours to get an oil change and grease job with an appointment. One other time we left it to run some errands and was told someone would call when it was ready. After a couple of hours we had finished our errands and decided to go back and wait for it. After waiting for some time we decided to check on its progress. We were told that it had been ready for a long tine. We did not get a call. On October 10th I had my truck in for service and find out why the check engine like comes on once and awhile. I was told the EGR valve needed replacing and they would order the part and call me when it came in and set up an appointment to install it. A week later I had not received a call so I call to check on it. I was told that Service Advisor was not there that day they would check with him the next day and someone would get back to me No one did..On November 23rd. while I was there waiting for my car to be serviced I decided to check on the part. I was told it laid in the parts department for a month and was sent back.I was then told it was ordered again and an appointment was set to have it installed. I was unable to make that appointment because of bad weather. I am calling today for a new appointment. I hope the part doesn't get sent back again. Now would you recommend this to anyone else?
I was greeted promptly by a friendly associate. The oil change was fast, even though the service department was busy. The cashiers were also helpful, asked if I had a punch card and explained how it worked. All staff I interacted with was helpful and provided awesome customer service.
My salesperson, Mike Hartman, was attentive and professional. I felt that he understood what I wanted in a new vehicle. The sales experience was relaxed and low-pressure. I also felt the finance manager, Ricardo Guzman, worked to get me the best deal possible. Unlike past experiences at other dealerships in town, I felt my satisfaction was the most important factor in the sale process.