Second time in for the same issue which is getting worse. Was told that Gm is aware of the issue, In fact they have a bulletin about it yet there is no fix for it. Was told if and when it fails completely then bring it in and they will fix it. Extremely frustrated, What if this happens when we were on a trip across country? I shouldn't be stuck with a vehicle that is malfunctioning just because you don't know how to fix it. This is a Cadillac and I expect more than this.
I had an appointment for 10:30 to have my car serviced and tires rotated. It took just over two hours to get that work done and out the door. That is terrible. The techs told me they were very busy. That why it took so long. Well, they should not have taken so many appointments for that time of day. Very disappointed! Jiffy Lube is looking better.
The vehicle was having mechanical problems. When called and spoke to service assistant manager, Jason Lang, an appointment was made at our convenience. The vehicle was taken at scheduled appointment time, mechanic diagnosed and fix the problem. The wait time was much less than expected. Everyone was very informative and courteous to us. We highly recommend Bob McCosh service center to friends and family.
GREAT!!! MIKE THE SERVICE MANAGER WAS OUT -- JASON WENT OVER AND ABOVE!!!! GOT ME IN AT A CONVENIENT TIME FOR ME -- FOLLOWED THE VEHICLE INTO THE SHOP AS TECH'S WERE TRYING TO FINE THE ISSUE. HE (JASON) KEPT ME UPDATED AND WHEN THEY FOUND THE ISSUE HE GOT ME A FAIR PRICE WITH IN MINUTES -- GOT IT FIXED AND I WAS ON MY WAY IN A HOUR AND A HALF. ALL EMPLOYEE'S WERE VERY PROFESSIONAL AND FRIENDLY (THROUGH OUT THE DEALERSHIP)